Airline Passenger Protections (Pay on Delay) 2024

# Airline Passenger Protections (Pay on Delay) Bill 2024 **What it does** The Transport Minister has 12 months to create new rules that spell out exactly what airlines operating in Australia must do when things go wrong. These rules will cover flight delays, cancellations, and denied boarding—including what compensation passengers get and how quickly they receive it. **Why it matters** Right now, passenger protections are scattered across different regulations, making it hard to know your rights when an airline messes up. This bill creates a single, clear rulebook so you know exactly what you're entitled to and can actually hold airlines accountable. **Key details** - Airlines must make their terms and conditions easy to understand—no more buried fine print—and explain what compensation you can claim - The rules must require airlines to pay refunds and compensation quickly rather than dragging things out for months - Airlines face different obligations depending on whether the problem was their fault (like a mechanical issue they ignored) versus something beyond their control (like severe weather) - The whole system kicks in the day after the bill gets Royal Assent, but airlines have 12 months to meet the new rules once they're published