Aviation Consumer Protection Bill 2026

# Aviation Consumer Protection Bill 2026 ## What it does This bill sets up new rules to protect people when they fly in Australia, covering everything from ticket issues to baggage problems. It also creates an independent "Aircraft Noise Ombudsperson" to handle complaints from people affected by airport noise. ## Why it matters If your flight gets cancelled, you're overcharged, or an airline won't refund you, you'll have clearer rights and an easier way to complain. The new ombudsperson role means communities near airports finally have someone dedicated to addressing their noise complaints instead of getting passed between the airport and the airline. ## Key details - **The Aviation Consumer Protections Charter** sets out what protections apply — the bill requires airlines and airports to meet these standards (though the specific standards aren't shown in this excerpt) - **Independent complaints body**: An external dispute resolution scheme will handle passenger complaints, with the Minister able to set rules about how much money disputes can involve and ensure the scheme is properly funded - **Who's covered**: The rules apply to any airline or airport offering services in Australia, whether Australian or international operators